At Living Waters Consulting LLC, I believe you deserve to know exactly how your information is used, protected, and respected. This Privacy Policy outlines my practices in plain, honest language, because clarity is not just a brand pillar, it is a commitment I make to every person who visits this site or works with me.
1. Who We Are
Living Waters Consulting LLC is a workforce development and leadership coaching business founded by Pamela Randall. We are headquartered in the United States and serve organizations, workforce development boards, government agencies, nonprofits, corporate teams, and individual professionals. You can reach us at:
Email: [email protected]
Website: www.livingwatersconsulting.org
2. Information We Collect
I collect information you provide directly when you engage with this website or my services. This may include:
- Contact information: Your first name, last name, and email address when you submit a contact form or schedule a call.
- Inquiry details: The nature of your inquiry, including whether you are reaching out as an individual or on behalf of an organization.
- Payment information: When you purchase a coaching package, payments are processed securely through PayPal or Stripe. I do not store your credit card or financial details on this website.
- Scheduling information: When you book a Clarity Call or consultation through Calendly, Calendly collects your name, email, and appointment preferences in accordance with their own privacy policy.
- Usage data: Basic analytics about how visitors interact with this website, such as pages visited and time spent, collected through the website platform. This information is aggregated and does not personally identify you.
I only collect what I need to serve you well. I do not buy, sell, or trade your information, ever.
3. How We Use Your Information
The information you share with me is used to:
- Respond to your inquiries and questions
- Schedule and manage coaching sessions, consultations, and Clarity Calls
- Process payments for coaching packages and services
- Send you resources, guides, or information you have requested
- Communicate updates about services, tools, or offerings that may be relevant to you
- Improve the experience and content on this website
I will not use your information for any purpose that is not related to serving you or improving this business.
4. Coaching Confidentiality
What you share in coaching sessions stays in coaching sessions. I hold everything discussed in our work together in strict confidence. I will not disclose information shared during coaching conversations without your explicit written consent, except where required by law.
Your growth journey is yours. My role is to walk alongside you, and that relationship is built on trust.
5. Third-Party Services
This website works with a small number of trusted third-party services to deliver a seamless experience. Each of these providers has their own privacy practices:
- Coach Growth Solutions (CGS): Website hosting and platform
- Calendly: Appointment scheduling for Clarity Calls and consultations
- PayPal: Payment processing for coaching packages
- Stripe: Payment processing for coaching packages
- UserWay: Website accessibility tools
- Manus: Platform used to build the Crown Check daily affirmation app
I encourage you to review the privacy policies of these providers if you have questions about how they handle your information. I am not responsible for the practices of third-party platforms.
6. Cookies and Website Analytics
This website may use cookies or similar tracking technologies to understand how visitors use the site and to improve your experience. Cookies are small files stored on your device. Most browsers allow you to manage or disable cookies in your settings.
If you choose to disable cookies, some features of this website may not function as intended, but your ability to access content and information will not be affected.
7. How Long We Keep Your Information
I retain your information for as long as necessary to provide services to you, maintain appropriate business records, and fulfill any legal or regulatory obligations. If you would like your information removed from my records, please contact me directly at [email protected] and I will respond promptly.
8. Your Rights and Choices
You have the right to:
- Access the personal information I hold about you
- Request corrections to any information that is inaccurate
- Request deletion of your personal data, subject to any legal retention requirements
- Opt out of any marketing or promotional communications at any time
To exercise any of these rights, simply reach out to me at [email protected]. I will always respond with clarity and care.
9. Children's Privacy
This website and my services are intended solely for adult professionals. I do not knowingly collect personal information from individuals under the age of 13 in compliance with the Children's Online Privacy Protection Act (COPPA). If you believe a minor has submitted information through this website, please contact me immediately at [email protected].
10. Updates to This Policy
As my business grows and evolves, I may update this Privacy Policy from time to time. When I do, I will revise the effective date at the top of this page. I encourage you to review this page periodically to stay informed about how I protect your information.
Continued use of this website after any updates are posted means you have acknowledged and accepted the revised policy.
Questions? I'm Here.
If anything in this policy is unclear, or if you have a question about how your information is handled, please don't hesitate to reach out. You deserve a straight, honest answer.
[email protected]